Chatbot Builder - Build chatbots for specific KPIs | AppSumo
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Chatbot Builder
Build AI chatbots to help you close sales, capture leads, and hit specific business goals
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- Lifetime access
- Refundable up to 60 days
- Covered by our We Got Your Back guarantee
Carefully selected by AppSumo for quality, performance, and support
Most chatbots are great at answering questions and terrible at closing the deal. Chatbot Builder replaces those with AI chatbots that book demos, capture leads, and drive specific business goals automatically.
TL;DR
- Build AI chatbots that help you hit business goals, like more leads, trial signups, or registrations
- Set up AI-to-human handoff for complex situations and automatically update your training data
At-a-glance
Alternative to
HubSpot, Intercom, Zendesk
Integrations
Crisp, Intercom, Whatsapp, Zapier, Zendesk
Best for
Customer support, Marketers, Marketing agencies
Chatbot Builder
Build AI chatbots to capture leads
Sold out!
Build AI chatbots that can drive sales, answer questions, and convert leads 24/7
Smash your KPIs with chatbots
- Set laser-focused objectives, like booking demos, driving trial signups, and scheduling consultations
- Guide conversations toward business outcomes that boost revenue
- Stop letting prospects browse and bounce off your website
Smart human handoff
- Configure your handoff and escalation process in just a few clicks
- Jump in with full conversation context and turn frustration into customer satisfaction
- Never lose a hot lead to AI limitations again
Auto-update your training data
- Pulls info from your website, support docs, and other content sources
- Connect to Notion, Confluence, Salesforce, Google Drive, and more
- Auto-sync your training data after updating your blog, pricing, or support docs
Easy, breezy deployment
- Deploy chatbots across multiple channels, including WhatsApp, Facebook Messenger, and Telegram
- Create attributes like email, phone, and company name to organize lead data
Choose the plan that's right for you
Feel secure in your purchase with AppSumo's60 day money-back guarantee.
| ##### License Tier 1 | ##### License Tier 2 | Recommended ##### License Tier 3 |
##### License Tier 4 | |
|---|---|---|---|---|
| Agents | 2 | 8 | 20 | 30 |
| Team member(s) | 1 | 2 | 2 | 4 |
| Credits per month | 400 | 1,200 | 2,000 | 3,000 |
| Credits per month | 2,000 | 6,000 | 10,000 | 15,000 |
| CNAME | ||||
| Connect your own API key | ||||
| API-accessible models | ||||
| Custom goals | ||||
| Upload multi-training files | ||||
| Configure Zapier integration | ||||
| View conversation history | ||||
| Capture lead data | ||||
| Auto-sync file updates |
Refundable up to 60 days
Covered by our
We Got Your Back guarantee
Deal terms & conditions
Open Deal terms & conditions
Lifetime access to Chatbot Builder.
All future Basic Plan updates.
If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates.
No codes, no stacking—just choose the plan that’s right for you.
You must activate your license within 60 days of purchase.
Ability to upgrade between 4 license tiers while the deal is available.
Ability to downgrade between 4 license tiers within 60 days of purchase.
Available for new Chatbot Builder users and returning AppSumo purchasers.
Previous AppSumo customers who purchased Chatbot Builder can upgrade their license to increase their feature limits.
Previous AppSumo customers will be grandfathered into any new features and feature limits.
\ See Chatbot Builder](http://chatbotbuilder.net/)
Founded August 1, 2023
🇺🇸Florida, US
1-10
Startup
Bootstrapped
In addition to our internal vetting process, we use this handy third-party tool, Persona, to validate each company and founder's identity.
Your 24/7 sales assistant
Working nights over disappearing visitors, the founder recognized that businesses were losing countless leads when prospects breezed through their site and bounced away. They envisioned an AI-powered sales rep that never sleeps.
Chatbot Builder was created to convert casual browsers into customers by setting laser-focused objectives—like booking demos, capturing emails, or scheduling consultations—instead of offering generic chat responses.
Combining custom goals, seamless human handoff, and automatically updated training data, the platform guides every interaction toward real business outcomes.
Co-Founder
Questions & reviews
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Reviews15Questions146FAQs10From the founders6
Have a question?
Here you'll find a curated collection of frequent questions and answers, designed to provide you with quick, clear information about the product.
For all other questions refer to the questions tab
Helpful links
Open Helpful links
Do I need coding skills to build a chatbot with Chatbot Builder?
Open Do I need coding skills to build a chatbot with Chatbot Builder?
No, Chatbot Builder is designed for users without coding knowledge. It offers an intuitive drag-and-drop platform to create AI-powered chatbots.
How do I create a new AI agent in Chatbot Builder?
Open How do I create a new AI agent in Chatbot Builder?
To create a new AI agent, click the plus (+) icon on your dashboard. This allows you to manage and configure your chatbots.
Can I train my chatbot with my own data?
Open Can I train my chatbot with my own data?
Yes, you can upload your FAQs, product information, company policies, and other relevant data to train your chatbot to answer questions specific to your business.
What integrations are available with Chatbot Builder?
Open What integrations are available with Chatbot Builder?
Chatbot Builder offers native integrations with platforms like Calendly, Intercom, Zendesk, and Crisp. Additionally, it supports Zapier for connecting with thousands of other applications.
How can I customize my chatbot's appearance?
Open How can I customize my chatbot's appearance?
You can customize your chatbot's design by changing colors, fonts, chat bubble styles, and adding your logo to match your website's branding.
Is Chatbot Builder multilingual?
Open Is Chatbot Builder multilingual?
Yes, Chatbot Builder supports multiple languages, including English, German, Spanish, and French. The chatbot can respond in the same language as the user's query.
How do I test my chatbot before going live?
Open How do I test my chatbot before going live?
Use the Chat Preview interface to input test messages and see how your AI agent responds. This allows you to refine responses before deploying to live visitors.
What should I do if my chatbot gives incorrect answers?
Open What should I do if my chatbot gives incorrect answers?
You can update the response directly in the dashboard. The chatbot learns from the correction and won't make the same mistake again.
Is my data secure with Chatbot Builder?
Open Is my data secure with Chatbot Builder?
Yes, all conversations are encrypted, and Chatbot Builder is GDPR compliant. Your business information remains private and is not sold to third parties.
Expected to respond within 24 hours
Florida, US
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e6fec3d69c7744c1ba1df5ee6fc4c0a9](/content/profile/e6fec3d69c7744c1ba1df5ee6fc4c0a9/index.html)
e6fec3d69c7744c1ba1df5ee6fc4c0a9
May 17, 2026
Q: Why should I buy this instead of script?
What is better on your version, that openly sold script doesnt have? I am curious, because this is like 5th time someone is selling this access on Appsumo to this script from codecanyon.
Founder Team
Akshay_ChatbotBuilder
May 19, 2026
A: That’s a fair question, and I understand the concern.
ChatbotBuilder is not a resold CodeCanyon script. It is our own SaaS platform that we actively build, host, maintain, and support. The main difference is that when you buy a script, you usually get source code that you still need to install, configure, host, secure, update, debug, and scale yourself. With ChatbotBuilder, you are buying access to a managed product in which we handle the infrastructure, updates, improvements, AI integrations, bug fixes, and ongoing support.
A few key differences:
- Managed SaaS, not self-hosted script: You do not need to install anything, manage servers, handle updates, or fix backend issues yourself.
- Active product roadmap: We are continuously improving the platform based on user feedback. AppSumo buyers are getting access to a product that will keep evolving, not a one-time downloaded script.
- AI chatbot features and integrations: Our focus is on AI-powered chatbot building, lead capture, automation, and business use cases, not just a basic chatbot UI.
- Support and accountability: If something breaks or you need help, you can contact us directly. With a script, support usually depends on the marketplace seller and often becomes limited over time.
- No technical maintenance burden: Security patches, hosting, database maintenance, performance, and deployment are our responsibility, not yours.
So the real comparison is not just “script vs product.” It is “do I want to own and maintain code myself, or do I want a ready-to-use chatbot platform that is maintained and improved by a team?”
That said, if you want a working platform with hosting, updates, support, and ongoing improvements included, ChatbotBuilder is the better option.
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cedric.blumhardt](/content/profile/cedric.blumhardt)
cedric.blumhardtPLUS
Edited Apr 27, 2026
Q: Ai credits
Hey, I already bought this deal last year, and I wanted to ask if the AI credits mean that it’s no longer absolutely necessary to provide your own API key as long as you have enough credits. If that’s the case, does this also apply to those who bought the deal last year? I don’t see any changes in the dashboard, also I cant remove the branding but I have Tier 4. I’d really appreciate this update.
Founder Team
Akshay_ChatbotBuilder
Apr 28, 2026
A: Hi there,
Thanks for reaching out, happy to clarify this for you.
Yes, you’re absolutely right in your understanding: with AI credits, it’s no longer strictly necessary to use your own API key as long as you have sufficient credits available. You can run your bots entirely using the platform credits if you prefer. That said, for users who purchased the deal earlier, it’s important to note that new features or updates introduced in newer deal structures are not automatically applied to previous purchases. These are available to:
1. New users purchasing the updated plans, or
2. Existing users who choose to upgrade from a lower tier to a higher tier under the current structure
This is why you may not yet see changes reflected in your dashboard.
Regarding branding removal, just to clarify: it was not included in Tier 4 earlier, and it is not part of Tier 4 in the current deal. It is now available as a separate add-on at a discounted price for users who need it.
I completely understand how this can be a bit confusing, and I appreciate you checking in. If you’d like help reviewing your current plan or exploring upgrade/add-on options, feel free to reach out to us at support@chatbotbuilder.net. We’ll be happy to assist.
Thanks again for your support!
Regards,
Akshay
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cedric.blumhardt PLUS
Thanks for clarifying, I really appreciate it. I actually like the new structure because it makes much more sense for my use case, but since I already own the highest legacy tier, I do not have any upgrade path to switch to it. That is why it feels a little unfortunate that the deal was improved through customer feedback, while existing top-tier buyers currently have no practical way to switch
Founder
Verified purchaser
Unfortunately, the users on the highest legacy tier don’t currently have a direct upgrade path to the new structure.
If the new plan better suits your needs, one option is to purchase a new account under the current deal to access the updated features. I understand this isn’t ideal, but it’s the most practical path at the moment.
Happy to help you evaluate if required.
BreadPitt](/content/profile/BreadPitt/index.html)
BreadPitt
Edited Apr 28, 2026
Q: This is with reference to my earlier questions and your subsequent replies:
After your so-called "fix", the situation is either the same in some areas or gotten worse. BYOK's not working at all but sometimes your keys are and:
• no lead collection is happening at all
• my fallback scenario is not being followed
• deprecated models remain as they are
• the bot is still facing heavy "influx of requests"
Not one area has improved after you "sorted things out", but some more areas have gone down for sure. I was still sticking around because the UI seems so polished and the features are so well thought out. But pray tell me, what good are a polished UI/UX and gr8 features if the core of the platform is functioning at a poor subpar level or not at all?
To add icing to the cake, earlier I saw that tier4 will provide branding removal, and now I see that that is off the table 🤷. Seriously?
Good night and good luck 👋
Founder Team
Akshay_ChatbotBuilder
Apr 28, 2026
A: Hi there,
I completely understand your frustration, and I genuinely appreciate you taking the time to lay this out so clearly.
Let me address this point by point.
1. Lead collection & fallback not working: In most cases, this comes down to how the prompt or instructions are structured in the bot configuration. Even small variations in how the instruction is written can impact whether the model follows it consistently. We would really like to take a closer look at your specific setup to fix this properly. Could you please share your account email with us at support@chatbotbuilder.net? Once we have that, we’ll review your bot configuration directly and help you get this working as expected.
2. Deprecated models concern: You’re right to expect up-to-date models. We do actively support and provide access to advanced models such as GPT 5.4, Claude Sonnet 4.6 (https://monosnap.ai/direct/jrUkTiNcLldgYMgAo8Vvaa2AH91efR), and the latest options from major providers. Additionally, when you select Auto Model Selection, the system dynamically uses high-end models (from OpenAI, Gemini, etc.) based on your selected goal (https://monosnap.ai/direct/rBmoVAr00PqlwapkLq0k92GwAhGgFt):
A. Balance
B. Cost Saver
C. Superior Responses
We also continuously update model availability, so this is something we actively maintain.
3. Influx of requests issue: This shouldn’t be happening consistently, and it’s not expected behavior. To properly diagnose this, we need to check whether it’s:
A. Related to credit usage
B. Account-specific configuration
C. or something else at the system level
Again, if you can email us your account details, we will investigate thoroughly and resolve the issue.
4. Branding removal confusion: I understand how this added to the frustration. There was some earlier confusion around this, but we’ve already worked with the AppSumo team to correct it. Branding removal is not included in Tier 4 and is available as a separate add-on.
I hear your concern about the gap between UI and core reliability, and you’re right, the core has to work flawlessly. That’s exactly why I’d like to get your specific case in front of our team and fix it properly rather than give a generic answer.
Please do reach out at support@chatbotbuilder.net, I’ll personally make sure this gets the attention it deserves.
Appreciate your patience here.
Regards,
Akshay
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BreadPitt](/content/profile/BreadPitt/index.html)
BreadPitt
Apr 28, 2026
Q: Further questions from experiments with the trial
I have configured my bot to collect user data at the beginning of the conversation, but it is not doing that either at beginning or at any time during conversation.
I have set up the fallback scenario as : "The agent should tell the user that it doesn't know the answer and that someone will get back to the user from support team on the email they have already given or if they have not given it, then ask them for the same." -- but when I asked it a question that I knew it couldn't answer , it just replied with " I am sorry, but I am unable to answer this question." - no mention of getting back by email or asking for email
Even with other BYOK models (2.5 gemini flash in this case), it answers some questions and then says the same thing that it has influx of requests and to try after sometime 🙄
Founder Team
Akshay_ChatbotBuilder
Apr 28, 2026
A: Hi there,
Thank you for taking the time to share such detailed feedback.
I want to reassure you that the issues you experienced were already identified on our end and have now been resolved. The root cause was related to instability with the LLM provider we were using at the time, which led to the “high influx of requests” message and inconsistent behavior across both default credits and some BYOK models. This has since been fixed, and the system is now stable.
Regarding the model versions you mentioned, you’re absolutely right to point that out. We’ve already updated and aligned our supported models to reflect the latest stable versions and are working on removing the deprecated ones. The issues around bot not collecting user data at the start and fallback flow not triggering as configured, were also part of the same underlying problem affecting response handling, and these have been addressed as part of the fix.
I’d really appreciate it if you could give the product another try, specifically by creating a fresh bot and testing the flows again. It should now behave as expected.
If you run into anything or have questions, feel free to reach out to me directly at support@chatbotbuilder.net, and I’ll personally make sure it’s looked into.
Thanks again for your patience and for pointing these out so clearly.
Regards,
Akshay
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Okay, I will experiment with it further and get back to you.
One more thing I wanted to understand: when I am using your AI keys, in a specific case when I am using Gemini 2.5 flash, I tried to check the credit limits after every interaction. What I am seeing is that, every time a reply is generated by the bot, the number of credits used is uneven. (contd...)
Sometimes it is 3-4 credits per reply, and at one time it even went up to 7-8 credits for just one reply.
I need to understand how the credits are consumed per reply. With the amount of credits that you are giving us, and even with limits on BYOK, if one reply can consume 3 to 10 credits, then the number of messages we can have drastically reduces, isn't it?
Faheem-Ahmed](/content/profile/Faheem-Ahmed/index.html)
Faheem-AhmedPLUS
Apr 27, 2026
Q: Branding Removal
Hi There, I can see that now in Tier 4, Branding Removal is included. I'm already on Tier 4 but in my account, it's still a paid option? Your support is required as I'm unable to connect any live agent on your website.
Founder Team
Akshay_ChatbotBuilder
Apr 28, 2026
A: Hi there,
Thanks for reaching out, and I understand the confusion here.
Just to clarify, Branding Removal is not included in Tier 4. There was a brief period where it appeared as part of the Tier 4 listing due to an error, but this has since been corrected in coordination with the AppSumo team.
Because of this, even if you're on Tier 4, branding removal remains a separate paid add-on, which is why you're still seeing it as a paid option in your account.
Apologies for any confusion this may have caused, we’re working to ensure everything is clearly communicated and consistent across the platform.
You can always reach us directly at support@chatbotbuilder.net, and we’ll assist you promptly.
Appreciate your patience and understanding here.
Regards,
Akshay
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'Customers appreciate Chatbot Builder for its powerful AI chatbot capabilities, excellent user interface, and seamless integrations. Some users have faced minor issues with support responsiveness and pricing, but overall, the product is delivering on its promises. With a 4.3 overall rating and a 60-day money-back guarantee, it's worth giving Chatbot Builder a try for those in need of advanced chatbot solutions.'
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blaneyteal PLUS
Verified purchaser
Deals bought: 171Member since: Apr 2020
Dec 16, 2025
UPDATED: No Customer Support or "live"agent for ChatBot Builder :
Updated: I was able to meet with the developers to get my bot up and running... definately email them as their own bot does not ever return live person...
I LOVE THIS TOOL. Once you understand the logic and give it the info the way it was meant to me... (human language) it works amazing... my little hotel has a conceirge now that can answer 99% of questions, get availbability, rates and get them the booking link when needed... plus they can give them our WhatsApp when someone wants to talk to a HUMAN... Thank you guys for your time today! Can't wait to see how this product improves over time!!
I have been trying for 3 days to get my API for my hotel booking to work... I have used both the interneal ChatBot which promise me to be connected to a LIVE AGENT and never am... my 1st support was answered about 2 days later. I still have had any response to both my chatbot request AND reply email for help!!! The information the ChatBot returns is contriductory and althought I follow correctly and even has asked CHATGPT directly...I get soooo close to it working.... I fix one thing.. and then another breaks. I begged them to reach to me so they can troubleshoot it as its probably a small hiccup. I really want to use this as the bot itself does a great job at answering all the redundent questions we get about the resort. BUT I must have it fetch availability for certain date requests. I sync with Expedia and all the other sites are able to grab my available dates and give prices... I'd settle right now if it can just answer if there are any room for "these dates"!! As I spend so much time manually looking up info for leads.
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Founder Team
Akshay_ChatbotBuilder
Dec 17, 2025
Hey Blaney,
Thank you for sharing this feedback. I sincerely apologize for the frustration you have experienced while trying to configure your booking API. We understand that investing 70+ hours into an integration is significant, and we want to ensure that effort pays off.
I reviewed our support logs, and I noticed that we responded to your email within 2 minutes of receiving it and here is a screenshot for your reference: https://monosnap.ai/file/XXLBiKEi7QQcCJrMyBTYE4SbsHqQjJ.
I have sent a separate email to you directly to schedule the call you requested. I am ready to review your JSON setup and Expedia connection personally to get this resolved for you.
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Steve907 PLUS
Verified purchaser
Deals bought: 64Member since: May 2017
Nov 17, 2025
Limited Support - Unpredictable Results
UPDATE: Nov. 20, 2025
The folks at chatbot builder did end up reaching out and giving me excellent support and fixed the issue that was my concern. I still find the builder unpredictable and hard to train, especially when compared to other platforms out there. Maybe this improves over time. They do seem to be actively adding new features. But ChatBot builder support did come through and help in the end. So I will increase my rating from 2 to 3 tacos.
ORIGINAL REVIEW
I have tried to make three different chat bots with ChatBotBuilder. And each one has led to utter frustration and eventual abandonment. There is always and issue. And when I try to fix one issue another one starts. It is a never ending chasing of issues. It honestly never stopped. I and I am not trying to make anything fancy. I uploaded content, gave it the sitemap. Told it not to use any source than that provided and it still gives out false information.
And trying to teach it how to link to page is next to impossible. I want links to not be URLS. And I want the links to be on separate lines. If I get it to put the right text for the link, it ends up putting it all on the same line, so I get 2-3 links all in one sentence. Half the time is just said click here and there was nothing to click.
I have had it with trying. I am just chasing my tail. This is not ready for primetime. It can't do basic FAQs. I haven't even tried anything close to advanced. And I won't. I am not using this any more. Don't recommend it to anyone.
Oh, and it is also very difficult to get in touch with customer support. They have a worthless AI bot assistant. But hide (or don't have) any way to get real person.
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Founder Team
Akshay_ChatbotBuilder
Nov 18, 2025
Hey Steve,
I am truly sorry to hear about the frustration you’ve experienced. Reading your review, it’s clear we didn’t deliver the smooth experience we aim for, and I completely understand your disappointment.
I want to address your specific points because, based on our investigation, it seems the bot was actually working correctly, but the configuration settings were fighting against what you wanted.
1. False Information (Hallucinations): We took this claim very seriously and immediately investigated the response you flagged using our chat support. Our findings revealed that the bot did not hallucinate. The text it provided was retrieved directly from the Cancellation Policy page on your own website. It was faithfully reciting your own content, not making things up. I have sent a separate email to your registered address with logs and screenshots showing exactly where on your site the bot found this data.
2. Link Formatting Issues: I understand how annoying it is when links appear as plain text or click here. This is common with large LLM models if they aren't given strict formatting rules. To get clean, clickable links on separate lines, the System Prompt needs a specific instruction like: "Always format links using Markdown as [Link Title](URL) and place every link on a new line." This is a solvable configuration setting, and we will be happy to assist you with implementing this. NOTE: Also, we are exploring the feasibility of displaying hyperlinks as buttons, which can be helpful especially when you would like the user to click on the button to book a tour etc.
3. Customer Support I sincerely apologize if you felt we were hiding behind our AI. Our goal is for the bot to triage common queries for speed, never to block you from a human. We clearly missed the mark on your experience here, and I will be reviewing our handoff triggers to ensure this doesn't happen to others. In the meantime, I would like to request you to reach out to us at Questions@Chatbotbuilder.Net and Support@Chatbotbuilder.Net, and we will ensure that you get all the help and support required.
I understand, and I appreciate you taking the time to give us this hard feedback, it is the only way we can improve. If you are open to it, I would be happy to personally look at your account and the specific bot settings to see exactly what went wrong. Sometimes a few tweaks to the base prompt can instantly fix the issues faced.
Once again I would like to apologize for the inconvenience caused to you. Feel free to reach out to us at Questions@Chatbotbuilder.Net and Support@Chatbotbuilder.Net, and we will be happy to assist you further.
Regards,
Akshay
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43bac01af4b049da9673968745ce46ab PLUS
Verified purchaser
Deals bought: 7Member since: Oct 2017
Nov 8, 2025
Great Features But Bad Support
Honestly it is a purpose-built AI chatbot builder so I respect that. Better than any other one's I've tried. However, support is lacking. The simple built-in feature of linking Calendy doesn't even work. The booking triggers, but when I click the Calendy button, nothing happens. I've started 3 chats in the last 7 days on the same topic (because each one throws me to live chat and nothing happens either). I have no clue how to get it to work and no idea how to get support. Looks like I will wait another week and then probably request a refund.
It's very ironic because the one thing the product is designed to do (provide instant support), it fails to do for itself.
Two tacos because I think it has lots of potential.
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Verified purchaser
Deals bought: 66Member since: Mar 2021
Oct 27, 2025
Higher costs than benefits
The user interface and user experience are excellent, with a lot of thought put into the product. However, the final cost-benefit analysis fell short for me. The founder’s insistence on not offering white labelling, even with the highest tier skewed this analysis in favour of higher costs.
Another issue, which I’m unsure is specific to the product or the RAG technology, was the excessive number of tokens sent as input to the LLM, which significantly increased costs for even a single input/output combination. May be RAG uses that many input tokens or perhaps this software is not efficient enough w.r.t. optimising the input tokens. I compared this with using Dialogflow, which is at least ten times cheaper than this. I understand that use cases may differ between the two, but for my specific use case, both products serve the purpose. Therefore, if I had no other options, I would opt for this even with the high input token count and monthly ten dollars for white labelling. However, in the AI landscape, there are hardly any shortages of options.
There were also minor issues, such as one of my bots suddenly stopping working. Whenever I opened it, it prompted me to choose between four LLM options, but clicking on the options did nothing. I reported this to support, but I haven’t received a reply after a significant amount of time.
Despite these issues, I must say that the UI/UX is one of the best I’ve ever seen for a chatbot, and some of the functionalities are unique and well-developed. But ultimately, the decision to purchase depends on the overall value the product provides, and for me, the reasons outlined above make it an unsatisfactory choice.
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Founder Team
Akshay_ChatbotBuilder
Oct 28, 2025
Hello,
Thank you for taking the time to write such an incredibly detailed, honest, and thoughtful review. Even though it's a 2-star review, this is the exact kind of feedback that helps us get better, so we genuinely appreciate it.
It's clear you've done a deep dive into the tool, and I want to address your points directly, especially regarding the token usage and the support issue, as those are areas we've been working on. On Token Usage & Efficiency (RAG): You are 100% correct to be laser-focused on this. An inefficient RAG can absolutely drive up costs, and your comparison with Dialogflow is a fair one for certain use cases.
This has been a massive area of development for us. I'm happy to share that we have recently implemented several new, significant mechanisms to make our bot prompts stronger and more efficient, with the specific goal of reducing input token usage:
1. Optimized Context Retrieval (DEPA): We've completely overhauled our RAG logic by implementing our new DEPA (Dynamic Element Prioritization Algorithm). Instead of just grabbing any data that might be relevant, this system is far more selective. It intelligently prioritizes and pulls fewer, but higher-quality, data chunks that are semantically closer to the user's specific query. This drastically reduces the number of irrelevant tokens being fed to the LLM.
2. Prompt Compression (GEPY): We have re-engineered our internal system prompts using a new GEPY (Generative Prompt Yield-optimization) process. This method analyzes and compresses the static instructions (like the bot's "personality") to be far more concise and token-efficient. This reduces the number of static tokens sent with every single message without losing the bot's core instructions or tone.
3. Smarter Conversation History Management: This is a big one. Instead of sending the entire chat history back to the LLM on long conversations, our system now has a much better "sliding window" and summarization mechanism. It automatically summarizes the earlier parts of the conversation, keeping the context intact while dramatically cutting down on token load as a chat progresses.
These three changes were a top priority for us precisely because they directly impact our users' operational costs. We are confident that if you were to test this again, you would see a substantial reduction in the input tokens used per query.
On the Bug & Support: Regarding the bot that suddenly stopped working with the LLM pop-up: you were absolutely right. That was a bug on our end that we identified and have since fixed. However, the fact that you reported it and never received a reply is a clear failure on our part, and I am very sorry for that. We take support seriously, and your ticket should not have been missed. So we can investigate what happened with our support process and where the ball was dropped, could you please share the email address or support ticket ID you used to reach out to us?
On White-Labeling: I hear you, and I understand. We know the $10/mo add-on was unpopular with many. It was a tough strategic choice we made to unbundle the aesthetic feature from the core functional platform. This was to ensure our long-term sustainability so we can continue to support and invest in the platform for all our AppSumo users for the long haul. That said, your cost-benefit analysis is entirely fair, and we absolutely respect your decision.
It sounds like the main issues were the white label cost, the high token usage, and the bug, combined with a lack of support. We've taken your feedback to heart and have already shipped improvements (such as DEPA and GEPY) to improve token efficiency. The bug has also been resolved. Given that two of the three primary issues you faced are now resolved, we would be incredibly grateful if you could reconsider and update your review.
We'd love a chance to show you that we are building a product (and support team) that is worthy of a better rating.
Thank you again for this invaluable feedback.
Regards,
Akshay
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Deals bought: 161Member since: Sep 2016
Sep 26, 2025
From Issues to Improvements – Excited About the Progress
I’d like to update my earlier feedback. The team has already resolved the CNAME issue (it turned out to be a wrong policy in my DNS settings) and also fixed the Facebook Messenger integration, which had been affected by Arabic characters.
They are now actively working on optimizing the high API calls, and I’ve been told this should be fully resolved today or tomorrow. I truly expect great progress here.
Overall, I’m happy to depend on this platform for a very critical part of my business: customer support. Handling a high volume of messages perfectly is something no human team could sustain, and I can already see the value this app brings.
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Founder Team
Akshay_ChatbotBuilder
Edited Sep 26, 2025
Hey Ahmad,
I appreciate your patience as we conducted a thorough investigation into the issues you reported. I am writing to provide a detailed update on each item and outline the path to resolution.
1. Claude API Credit Usage: Our investigation, conducted in collaboration with the Claude API team, has concluded that the token usage was generated by two legitimate training sessions for your bot, which ran 18 and 24 hours ago. For full transparency, you can view our communication with their team here: https://tinyurl.com/2ymmmu7f
2. Facebook Messenger Interruption: We have confirmed that the brief messenger outage was triggered when the rate limit on your personal Claude API key was exceeded. Our system detected this immediately and sent an automated notification to your email 16 hours ago to alert you of the issue.
3. CNAME Configuration Issue: Our technical review found that the CNAME validation failed due to a domain-specific restriction within your SSL certificate. This is a common configuration issue that can be resolved from your end, and we have sent you a separate email with clear, step-by-step instructions to guide you through the fix.
4. White-Labeling and Your Plan: To clarify, your Tier 4 plan includes CNAME functionality. Branding Removal is offered as a heavily discounted add-on. We structure it this way to keep our core lifetime plans accessible while ensuring a sustainable model for the platform's continuous innovation and long-term support.
We understand these details are technical, and we are here to help you implement these solutions. Our commitment to regaining your trust is our highest priority.
Sincerely,
Akshay Saluja
Chatbotbuilder.net Team
P.S. We are aware of the 1-star review you shared, and we want to be clear that we believe we must earn the right to ask you to change it. Our immediate focus is on resolving all your issues and restoring your confidence in our platform. We hope that once we've accomplished that, you'll feel we've earned back your trust and would be open to updating your feedback to reflect the complete experience.
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Company details
Co-Founder
\ See Chatbot Builder](http://chatbotbuilder.net/)
Founded August 1, 2023
🇺🇸Florida, US
1-10
Startup
Bootstrapped
Showing 1-5 of 6 posts
Updated Apr 28, 2026
A Small Update On Branding Removal Feature & Our Tier 4 Plan
Hey Everyone,
We’d like to share a quick update regarding our AppSumo plans for ChatbotBuilder.
Earlier, Branding Removal was mistakenly included in the Tier 4 offering. After reviewing this with the AppSumo team, we’ve corrected the plan structure to ensure alignment and sustainability for long-term product development.
Going forward, Branding Removal will no longer be included in Tier 4. Instead, it will be available as an optional add-on at a significantly discounted monthly rate for those who need it. We understand that clarity and transparency are important, and we truly appreciate your support and understanding as we continue to improve bo...
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Mar 30, 2026
Chatbot Builder is back!
Hello AppSumo Community!
We're back, and this time, we've built everything based on your feedback.
During our last AppSumo launch, we learned something important, not from dashboards or metrics, but directly from you. Your feedback during our previous deal was invaluable; it fundamentally reshaped how we've developed ChatbotBuilder.net over the past few months.
So, before anything else, thank you.
What’s Changed Since Our Last Launch?
A lot has changed! We've revamped key parts of our product to make it stronger, smarter, and far more reliable. Here's what we've focused on:
- Smarter AI (Less Guessing, More Accuracy): We've made significant improveme...
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Updated Oct 28, 2025
Thank You, Sumolings: A Sneak Peek at What's Coming
Hello, Sumolings,
Akshay here. We truly appreciate the ongoing support and valuable feedback from our community. Your insights continuously influence our development priorities, and we are committed to enhancing Chatbot Builder to be the most effective and user-friendly AI agent platform available.
While we prefer to focus on delivering well-developed features rather than specific timelines, we’d like to share an overview of the upcoming enhancements currently in progress. This snapshot is intended to give you a glimpse into the direction we are heading, with an understanding that some of these features may be offered as premium add-ons in the ...
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Updated Oct 14, 2025
Game Changing Updates That Put You in Control!
Hey AppSumo Community,
We've been listening to your feedback and working tirelessly to make Chatbotbuilder.net the most powerful yet intuitive chatbot platform available. Here are the transformative updates that are revolutionizing how our users build and deploy AI chatbots:
Precision Control & Customization
Take command of every conversation with our enhanced Reply Length feature, now you can dial in the perfect response length for your specific use case. Plus, transform your chat widget's appearance with granular control over fonts, colors, and styling to match your brand perfectly.
Bot Trigger Mechanism - Engage at the Perfect Moment
Deploy you...
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Updated Jun 30, 2025
First post from the founder
Hey AppSumo Community! The "Always-On Sales Rep" That Changed Everything
I'll be honest with you - three years ago, I was losing sleep over missed leads. 💔
Picture this: 2 AM, scrolling through website analytics, seeing hundreds of visitors who came, browsed, and vanished. Zero conversions. The classic "digital window shopping" nightmare every business owner knows too well.
That's when it hit me: What if every visitor had a personal guide? Not just someone to answer FAQs, but an actual sales professional who could guide them toward action - 24/7, without coffee breaks. 🤯
Why We Built ChatbotBuilder.net (The Real Story)
Most chatbots are glorifie...
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